In This Section |
This section contains the following topics
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1. General Information on Authorization and Notification
Introduction |
This topic contains general information on authorization and notification, including
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Change Date |
March 6, 2024 |
XI.ii.3.E.1.a. Authorization Responsibilities |
Notification requirements as described in M21-1, Part VI, Subpart i, 1.B.1.b apply to accrued benefit decision notices. The authorization activity is responsible for
The table below describes
References: For more information on
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XI.ii.3.E.1.b. Regular Monthly Benefits |
38 U.S.C. 5121 and 38 CFR 3.1000 govern entitlement to, and disposition of, all Department of Veteran Affairs (VA) benefits payable as regular monthly benefits except those excluded below and other periodic benefits, such as clothing allowance, to which a beneficiary was entitled at time of death, either on the basis of an existing decision or on evidence in file at the date of death.
The only regular monthly benefits that cannot be paid as accrued benefits are
Note: When regular monthly payments were being made under a combined award which included Naval Pension or special allowance, do not include the part which represents a benefit that cannot be paid as accrued benefits in the computation of the accrued benefit otherwise payable.
References: For more information on
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XI.ii.3.E.1.c. Benefits Awarded |
Any benefits awarded are limited to any past-due benefits for the period between the effective date of the award and what would have been the effective date of discontinuance of the award as a result of the claimant’s death.
Reference: For more information on the appropriate control measures for month of death (MOD) and accrued benefits payments outside of the MOD, see M21-1, Part XI, Subpart ii, 2.1.d. |
2. Limitation on Retroactive Periods for Payment
Introduction |
This topic contains information on time limitations, including
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Change Date |
May 11, 2023 |
XI.ii.3.E.2.a. Limitation on Retroactive Periods |
Use the table below to determine the actions to take on the retroactive period for payment of accrued benefits based on the date of the beneficiary’s or original claimant’s death.
References: For more information on
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XI.ii.3.E.2.b. Exceptions to the Limitation on Retroactive Periods |
When accrued benefits are payable to the survivors or estate of a Nehmer class member under 38 CFR 3.816(f), there is no limitation in the retroactive period, regardless of the date of death.
Note: Follow the Nehmer guidance in M21-1, Part VIII, Subpart i, 2.C.1.a-e when making the accrued claim decision for eligibility and payment.
Reference: For more information on accrued benefits under Nehmer, see M21-1, Part VIII, Subpart i, 2.B. |
3. Determining Amount of Accrued
Introduction |
This topic contains information on determining the amount of accrued, including
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Change Date |
March 6, 2024 |
XI.ii.3.E.3.a. Paying Accrued Based on AEWs |
Audit Error Worksheets (AEWs) represent unpaid VA compensation proceeds owed to a Veteran.
VA uses AEWs to determine the amount of withheld benefits owed to a Veteran as a result of Veteran’s military retired pay (MRP), Concurrent Retirement Disability Pay (CRDP), or Combat Related Special Compensation (CRSC).
When a Veteran dies prior to AEW processing, the survivors of the deceased Veteran may be entitled to accrued benefits.
Hines Information Technology Center (ITC) generates the AEW, inserts it into the Veteran’s electronic claims folder (eFolder), and places the AEW under control by establishing an 840-work item.
Accrued based on AEW is not payable when
References: For more information on
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XI.ii.3.E.3.b. Computation of Accrued Amounts |
Use the table below to decide what computation is necessary.
Note: Ensure documentation of calculations made to determine the rate of accrued benefits are included in the eFolder.
Important:
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XI.ii.3.E.3.c. Paying Accrued Benefits When a Surviving Spouse Is Entitled to MOD |
MOD benefits are not payable under accrued benefit awards.
Example: The Veteran submitted a claim for increase based on coronary artery disease (CAD) on October 1, 2022. VA received a notice on June 1, 2023, indicating that the Veteran died on April 30, 2023, which was prior to the completion of their claim. The Veteran’s spouse submitted a claim for accrued benefits for CAD on July 9, 2023, and a rating decision granted a 60 percent evaluation for CAD effective October 1, 2022.
Result: The accrued benefit should be calculated for the period of November 1, 2022, through March 31, 2023, the end of the month prior to the month the Veteran died. The MOD decision must be made under a separate award for the period of April 1, 2023, through April 30, 2023. This is the month in which the Veteran died.
Reference: For more information on processing MOD payments, see M21-1, Part XI, Subpart ii, 2.1.d. |
XI.ii.3.E.3.d. Returned and Canceled Benefits Payable as Accrued |
Funds represented by any benefits delivered after death covering a period prior to, and extending beyond, the date of termination due to death, are payable as accrued and only with respect to the portion due and unpaid prior to the termination date.
VBMS-Awards (VBMS-A) automatically populates any current proceeds in the appropriate field and calculates the accrued amount to be paid based on the proceeds as described in M21-1, Part XI, Subpart ii, 3.E.3.e.
Note: Do not enter amounts in the LUMP SUM or COMPUTED AMOUNT fields when paying the full amount of proceeds available.
Exception: When the claimant is only entitled to a partial amount of the available proceeds, enter the amount in the AMOUNT PAID BY CLAIMANT field and notify finance per M21-1, Part XI, Subpart ii, 3.E.4.e.
References: For more information on
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XI.ii.3.E.3.f. Determining Accrued Payable When Deceased Veteran Received MRP and Is Entitled to Compensation |
If the deceased Veteran was in receipt of MRP and the accrued rating grants compensation benefits, the claims processor must determine
Follow the steps in the table below when taking award action on a deceased Veteran who received MRP.
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4. Benefits Not Negotiated Prior to Death
Introduction |
This topic contains information on benefits not negotiated prior to death, including
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Change Date |
June 28, 2015 |
XI.ii.3.E.4.a. Definition: Non-Negotiated Benefits |
Payments made to the beneficiary but not negotiated prior to their death are not accrued benefits but are considered non-negotiated benefits.
These are payable in the same manner as accrued benefits, but they are not subject to any restriction on either the retroactive period which may be covered by the amount payable or to the other time limits contained in that section of the law.
Payment may also be made as reimbursement for last illness and burial expenses if there is no one within a permitted class.
If payment cannot be made on the basis of relationship or reimbursement, it will be made to the deceased beneficiary’s estate, unless the funds will revert to the State.
References: For more information on
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XI.ii.3.E.4.b. Non-Negotiated Benefits Payable |
38 U.S.C. 5122 and 38 CFR 3.1003 provide for the disposition of funds represented by benefit payments, the whole proceeds of which are for a period not extending beyond the effective date of termination for death, which were received but not negotiated by the payee and which were returned and canceled.
38 U.S.C. 5122 applies to benefit payments to deceased Veterans or to their surviving spouses or dependents. This includes payment of any of the regular monthly benefits except special allowance under 38 U.S.C. 1312(a) or insurance.
References: For more information on
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XI.ii.3.E.4.c. Non-Negotiated Benefits Not Payable |
These policies do not apply to any benefit payments
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XI.ii.3.E.4.d. Inability to Distribute Non-Negotiated Benefits |
Any case in which all benefits payable cannot be paid based on relationship or as reimbursement of burial or last illness will be paid by the finance activity for settlement to the deceased beneficiary’s estate, provided the amount to be distributed will not revert to the State (escheat) because there is no one eligible to inherit it.
The table below describes the stages for distributing non-negotiated benefits.
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XI.ii.3.E.4.e. Amounts Not Payable as Accrued |
When a claim is filed for the proceeds of non-negotiated benefit payments and it is determined that none or only a part of the amount is payable on the basis of relationship or reimbursement, notify the finance activity as noted in the bullets below.
Note: If the amount from the proceeds of non-negotiated checks has been only partially paid as reimbursement, the remainder would be paid to the deceased payee’s estate, if it will not revert to the State (escheat).
References: For more information on
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5. Accrued Lump Sum for Old-Law Pension Cases
Introduction |
This topic contains information on accrued lump sum for Old-Law Pension cases, including
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Change Date |
February 9, 2016 |
XI.ii.3.E.5.a. Disposition of Veterans Pension Amounts Under 38 CFR 3.1001 and 38 CFR 3.1007 |
38 CFR 3.1001 provides for the disposition of Veterans Pension amounts in Old-Law Pension cases, withheld by reason of the hospitalization of a competent Veteran, as an accrued lump sum upon the Veteran’s death.
38 CFR 3.1007 prohibits paying such withheld amounts as accrued in cases of incompetent Veterans.
References: For more information on
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XI.ii.3.E.5.b. Order of Preference for Accrued Lump Sum Benefits |
The accrued lump sum benefit under 38 CFR 3.1001, the amount withheld from hospitalized competent Veterans, is payable to the same persons in the same order of relationship as is the accrued benefit under 38 CFR 3.1000, except that the entitlement of children is not subject to age or marital status requirements. |
XI.ii.3.E.5.d. Basis for Computation of Accrued Lump Sum |
The accrued amount that would have been payable to the Veteran as lump sum must be computed on the basis of the prior awards in file. |
XI.ii.3.E.5.f. Retroactive Increases for Accrued Lump Sum |
Accrued lump sum is payable only for periods covered by an award (active or suspended) in effect at the date of the Veteran’s death.
Note: Do not increase or create an accrued lump sum benefit by reason of an accrued rating or posthumous authorization decision relative to rates payable to the Veteran over a retroactive period. The amount payable is only the amount withheld as determined by awards in the claims folder.
Reference: For more information on the evidence in the claims folder, see M21-1, Part XI, Subpart ii, 3.A.4. |
XI.ii.3.E.5.g. Distinguishing Between Accrued Lump Sum and Accrued Under 38 CFR 3.1000 |
In some instances, when accrued lump sum is payable, there will also be the possibility of an amount being payable as accrued involving that portion of the award which was in the course of payment or in suspense at the date of the Veteran’s death.
If a determination is made subsequent to the Veteran’s death that additional pension is payable, the additional benefit is payable as accrued subject to limitations contained in 38 U.S.C. 5121. The award of accrued lump sum is not affected by such posthumous action.
References: For more information on
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6. PFOP Accounts
Introduction |
This topic contains information on PFOP accounts, including
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Change Date |
May 7, 2009 |
XI.ii.3.E.6.a. PFOP Under RO Control |
This topic deals with the payment of only those PFOPs under regional office (RO) control and maintained by Hines ITC. It does not relate to PFOPs under the control of Directors of VA hospitals except as to certifications required of persons having eligibility to such funds.
References: For more information on the
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XI.ii.3.E.6.b. Deaths on or After December 1, 1959, for PFOPs |
For incompetent Veterans who die on or after December 1, 1959, the date of enactment of PL 86-146, all gratuitous benefits which were paid under laws administered by VA and which were deposited in a PFOP account before, on, or after December 1, 1959, in a PFOP account, are payable to the identical classes of dependents as provided in M21-1, Part XI, Subpart ii, 3.A.5 (except that children are entitled regardless of age or marital status) or as reimbursement. |
XI.ii.3.E.6.c. Non-VA Funds in a PFOP Account |
Funds not deposited in the PFOP account by VA, but deposited by the Veteran or others, are excluded from application of this law and may be disposed of by the local finance activity only in accordance with the law and instructions in effect prior to enactment of PL 86-146. |
7. PFOP Accrued Distinguished from Accrued Lump Sum
Introduction |
This topic contains information on PFOP accrued distinguished from accrued lump sum, including
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Change Date |
June 4, 2004 |
XI.ii.3.E.7.a. Differences Between PFOP and Accrued Lump Sum |
The differences between PFOP and accrued lump sum are basic and outlined below.
Note: Amounts withheld from awards to incompetent Veterans, for periods prior to, as well as subsequent to the rating of incompetency, are specifically prohibited from payment as accrued lump sum.
Reference: For more information on hospitalized incompetent Veterans, see 38 CFR 3.1007. |
XI.ii.3.E.7.b. Limitations to Gratuitous Benefits in PFOP and Accrued Lump Sum |
The policies and procedures for payment of accrued lump sum are applicable in determining entitlement to gratuitous funds on deposit in PFOP, as listed below.
References: For more information on
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XI.ii.3.E.7.c. Persons Entitled to Gratuitous Benefits in PFOP and Accrued Lump Sum |
For death occurring on or after July 25, 1962, the classes of eligible payees for both PFOP and accrued lump sum are identical.
Brothers, sisters, and non-dependent parents are not and never have been entitled to PFOP accrued on the basis of relationship.
References: For more information on
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XI.ii.3.E.7.d. Effect of Processing a Notice of Death |
The Hines ITC maintains a running balance of amounts on deposit in PFOP accounts.
If a notice of death transaction is processed at the Hines ITC on an account subject to a withholding for PFOP, the ITC notifies the field station of the amount on deposit in PFOP to the Veteran’s account and requests its disposition.
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8. Action by Local Finance Activity for PFOPs
Introduction |
This topic contains information on action by the local finance activity for PFOPs, including
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Change Date |
June 28, 2015 |
XI.ii.3.E.8.a. Analysis of PFOP Accounts |
When notification of the death of an incompetent Veteran is received, the Hines ITC Accounting section analyzes the balance in the PFOP account to identify the funds derived from gratuitous VA benefits.
The analysis is placed in the record maintained by the station having jurisdiction of the account. The original analysis is forwarded to the Veterans Service Center (VSC) or pension management center (PMC) having jurisdiction of the deceased Veteran’s claims folder. |
XI.ii.3.E.8.b. Initiation of Claims for Gratuitous Benefits From PFOPs |
Initial responsibility for obtaining claims from persons within the prescribed classes for the gratuitous funds on deposit in PFOP of a deceased incompetent Veteran is vested in the Registrar of the VA hospital or the finance activity in the RO having jurisdiction of the account.
If it appears that there is someone in the prescribed class who may be entitled to the gratuitous portion or to a share of the PFOP account, the
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XI.ii.3.E.8.c. Gratuitous PFOP Payable as Reimbursement |
Although the local finance activity is initially responsible for dispatching claims for, and payment of, gratuitous PFOP funds on the basis of relationship, responsibility for payment of this accrued benefit as reimbursement is vested exclusively with the VSC or PMC based on the jurisdiction of the deceased Veteran’s claim folder.
Note: As soon as the transfer (redeposit) of PFOP funds is made, take appropriate action. |
9. Transfer (Redeposit) of PFOP Funds
Introduction |
This topic contains information on transfer (redeposit) of PFOP funds, including
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Change Date |
June 4, 2004 |
XI.ii.3.E.9.a. Cases in Which There Are No Heirs Within Permitted Class for Gratuitous Benefits From PFOP |
When it appears that no individual within the prescribed class eligible to receive benefits on the basis of relationship has survived the Veteran, notify the finance activity.
The finance activity immediately authorizes the transfer (redeposit) of the gratuitous portion of the PFOP funds to the applicable current appropriation. Transfer (redeposit) is also authorized if no claim has been received within one year from the date of the Veteran’s death. |
XI.ii.3.E.9.b. Record of Transfer (Redeposit) of PFOP Funds |
The amount of funds transferred (redeposited) to the applicable current appropriation and the date of that action is made a matter of record. The Standard Form 1081, Voucher and Schedule of Withdrawals and Credits, or other document processed by the finance activity authorizing transfer (redeposit) of such funds is placed in the deceased Veteran’s claims folder. |
10. Responsibilities of the VSC or PMC
Introduction |
This topic contains information on the responsibilities of the VSC or PMC for PFOPs, including
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Change Date |
June 28, 2015 |
XI.ii.3.E.10.a. Funds Under VA Hospital Control |
Prior to the transfer (redeposit) to the applicable current appropriation, the VSC or PMC having jurisdiction of the deceased Veteran’s claims folder is responsible only for the certificate of eligibility or the memorandum of non-entitlement, as outlined below.
Note: The VSC or PMC does not notify a claimant of its determination when the claim has been referred to the VSC or PMC only for certification of entitlement. The activity referring the claim notifies the claimant and gives the right to appeal.
The table below describes the stages for reviewing funds under VA hospital control.
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XI.ii.3.E.10.b. Accrued PFOP Authorized by the VSC or PMC |
The VSC or PMC has complete responsibility for the development and final disposition of
After completion of any necessary development
References: For more information on
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11. Payment of Accrued Benefits as Reimbursement
Introduction |
This topic contains information on the payment of accrued benefits as reimbursement, including
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Change Date |
August 12, 2024 |
XI.ii.3.E.11.a. Accrued Benefits Used to Reimburse |
Accrued benefits may be used to reimburse a person or person(s) who paid the expenses of the last illness and/or burial of a beneficiary, but only if there is no one in a permitted class entitled to the accrued benefit on the basis of relationship.
Note: The amount of accrued payable as reimbursement is restricted to the actual amount of expenses paid.
Reference: For more information on entitlement to accrued benefits on the basis of relationship, see M21-1, Part XI, Subpart ii, 3.A.5. |
XI.ii.3.E.11.b. Claims for Reimbursement |
Provide VA Form 21P-601, Application for Accrued Amounts Due a Deceased Beneficiary, to the person who
References: For more information on
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XI.ii.3.E.11.c. Example: Claim for Reimbursement |
Situation: The Veteran’s adult descendant submitted VA Form 21P-601 on December 1, 2023, and requested reimbursement based on an indication that they paid for the Veteran’s last illness and burial expenses. There were no receipts provided with this claim. The Veteran did have a claim pending at the time of death, which occurred on November 12, 2023. The adult descendant is considered an eligible claimant for accrued benefits in this situation.
A review of the Veteran’s record shows a dependency allowance was paid for this accrued benefits claimant until their 23rd birthday, ceasing the allowance on October 9, 2020. There is no evidence of record indicating that the claimant is incapable of self-support and there is no record of any other eligible claimants.
Result: While the VA established the relationship between the accrued benefit claimant and the Veteran prior to the Veteran’s death, additional evidence is required because the claimant is over 23 years of age. In order for VA to grant accrued benefits for reimbursement purposes, the claimant must submit verification showing they paid for the Veteran’s last illness and/or burial expenses.
VA must send a Section 5103 notice to request verification showing the claimant paid the claimed reimbursable expenses as outlined in M21-1, Part XI, Subpart ii, 3.C.2.a.
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XI.ii.3.E.11.d. Claims by a Creditor |
A creditor may be paid accrued benefits as reimbursement, but must support the claim by a waiver of claims from
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XI.ii.3.E.11.e. Cases in Which the Estate Is the Claimant |
If one of the co-executors or co-administrators of an estate files a claim, any award to the estate must be payable to all of the co-executors or co-administrators as appointed by the court.
A formal application on VA Form 21P-601 must be filed, supported by a certified copy of the letters of administration or letters testamentary bearing the signature and seal of the appointing court.
Note: Consider the claimant the sole executor unless there is evidence that there are other executors.
Reference: For more information on claims involving political subdivisions, see M21-1, Part XI, Subpart ii, 3.E.13. |
XI.ii.3.E.11.f. Cases in Which the Estate Closed Prior to the Approval of an Award |
Prior to the approval of an award, if VA is placed on notice that the estate is closed
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XI.ii.3.E.11.g. Cases in Which No Administrator or Executor Is Appointed |
When there is no administrator or executor appointed for the estate of the deceased Veteran or beneficiary or of a claimant who died prior to receiving payment, a claim may be filed on VA Form 21P-601 by a person who assumed the informal distribution of the Veteran’s or beneficiary’s estate using assets of the estate for payment of the expenses. In such cases, follow the guidelines listed below.
Note: When the personal funds of an individual are used to pay the expenses of the last illness or burial, that person is the proper claimant entitled to the accrued payable as reimbursement. That person is also the proper claimant if they paid the expenses of the last illness and burial of a claimant who died prior to receiving payment. |
XI.ii.3.E.11.h. Claims Not Filed During Lifetime |
When an individual whose personal funds are used to pay the expenses of the last illness and burial dies before filing a claim (formal or informal) for the accrued benefit, no payment is made as reimbursement. |
12. Allowable Items for Reimbursement
Introduction |
This topic contains information on allowable items for reimbursement, including
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Change Date |
May 11, 2023 |
XI.ii.3.E.12.a. Payment of Accrued as Reimbursement |
Payment of accrued benefits, as reimbursement, is not limited to specific items or amounts. Consider for reimbursement all reasonable expenses incident to the last illness and burial of a beneficiary, Veteran, and/or surviving spouse.
Exception: Disallow only those charges that are unrelated to the beneficiary’s last illness or burial.
Reference: For more information regarding the definition of last illness, see M21-1, Part IX, Subpart i, 3.D.3.b. |
XI.ii.3.E.12.b. Medicinal Expenses as Reimbursable Expenses |
Bills covering the cost of medicines are not required if the claimant alleges that the medicine was paid for in cash and it is apparent that the amount claimed is reasonable and consistent with the character and duration of the last illness.
Note: Approvable charges for medical treatment are limited to the actual period of the last illness. |
XI.ii.3.E.12.c. Nursing Expenses as Reimbursable Expenses |
Approve expenses incurred by the deceased beneficiary and paid for by the accrued claimant for registered and nonregistered nursing services rendered for the deceased beneficiary from, and including the established date of, commencement of the last illness through the date of death.
For nonregistered nursing services performed by a member of the same household, however, only approve expenses incurred by the deceased beneficiary and paid for by the accrued claimant in an amount that does not exceed the cost of similar services in the community for such nonprofessional services.
Exception: If the last illness expenses claimed are the same expenses that VA already used on the original claimant’s award or to determine eligibility for benefits for the original claimant, then these same expenses are not allowable for reimbursement purposes. |
XI.ii.3.E.12.d. Transportation Expenses as Reimbursable Expenses |
The expenses incurred for transporting the body of a deceased Veteran or other beneficiary to the place of burial and for an attendant or escort to and from the place of burial are payable as reimbursement from accrued benefits without regard to the restrictions stated in 38 CFR 3.1706 and 38 CFR 3.1709 as to hospitalization by VA or shipment by Government bill of lading.
If the expenses of transporting the body of a deceased Veteran were partially paid by VA in connection with a burial claim, only those expenses in excess of the amount paid by VA will be reimbursed.
References: For more information on
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XI.ii.3.E.12.e. Miscellaneous Items as Reimbursable Expenses |
Charges for items essential to emergency treatment are allowed, including
Note: If the beneficiary is shown to have died under conditions which made it necessary to destroy furniture or bed clothing for sanitary reasons or if damage is incurred by fumigation, allow those charges based on the claimant’s affidavit, corroborated by two competent witnesses, stating the actual value of the articles destroyed or the damages incurred and the reason for the destruction. |
XI.ii.3.E.12.f. Burial Payment Made to Accrued or Substitute Claimant |
If VA paid burial benefits to the accrued or substitute claimant, subtract the amount of burial benefits paid from the claimed burial expenses. |
13. Claims Involving Political Subdivisions
Introduction |
This topic contains information on accrued benefits and political subdivisions, including payment
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Change Date |
December 28, 2017 |
XI.ii.3.E.13.a. Payment by Estate or Personal Funds |
VA may not pay accrued benefits to any political subdivision of the U.S. as reimbursement. However, if either the estate of a deceased beneficiary or personal funds of an individual are used to pay an expense incurred by a political subdivision of the U.S. or of a foreign government in connection with the last illness and burial, then payment of an accrued amount to the estate of the deceased beneficiary or to the individual is allowed.
Note: Do not pay the proceeds of non-negotiated checks to an estate if there is a statement of record from any source (public or private) that such benefit, if paid, will revert to the State (escheat). |
XI.ii.3.E.13.b. Payment to Homes for the Aged and Infirm |
Disallow any claim for reimbursement of expenses related to the beneficiary’s last illness or burial made by a home maintained entirely by public funds.
Allow a claim for reimbursement if the beneficiary was a resident who was under contract to furnish their own support during life and effect burial at death. |
14. Establishing Shares of Claimants For Reimbursement
Introduction |
This topic contains information on establishing shares of claimants, including
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Change Date |
March 8, 2021 |
XI.ii.3.E.14.a. When the Total Expenses Do Not Exceed Total Accrued Payable |
When there are multiple eligible claimants that can be paid accrued as reimbursement and the total charges for expenses of the last illness and burial do not exceed the total amount of accrued payable, award each claimant an amount equal to their share as verified by receipted bills.
Receipted bills for unpaid portions are not required if the unpaid creditors execute a reimbursement waiver by completing the Waiver of Reimbursement From All Unpaid Creditors part of VA Form 21P-601.
Note: Development to additional heirs listed on the application is only required when the evidence shows they paid expenses. |
XI.ii.3.E.14.b. When the Total Expenses Exceed Total Accrued Payable |
When the charges covering all expenses are shown on the claim and they exceed the total accrued payable, use the information in the table below to determine what action to take when there are multiple potentially eligible claimants for reimbursement.
Note: Payment may also be made to one person after receiving the unconditional written consent of all other heirs and creditors. |
XI.ii.3.E.14.c. Time Limits for Filing Claims for Accrued Amounts Payable as Reimbursement |
If the accrued amount is payable as reimbursement, establish a control for the expiration of the period within which additional claims for reimbursement may be filed.
If the necessary evidence establishing the claimant’s entitlement to their full share is not received within the time limit allowed and a claim is not filed by any other claimant, award the claimant of record a proportionate share of the accrued amount payable based on the expenses supported by receipted bills or waivers.
Exception: If there are proceeds of non-negotiated payments available for payment as reimbursement, do not apply the partial allowance procedures.
Additionally, do not apply the procedures if an additional claim is timely made and the evidence requested is not subject to a time limitation. In these cases, inform the claimants that requested evidence must be submitted before any settlement may be made.
If any additional claim is filed for accrued within the statutory time limit, extend the control period accordingly.
References: For more information on
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15. Railroad Retirement Act Survivor Benefits
Introduction |
This topic contains information on Railroad Retirement Act survivor benefits, including
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Change Date |
December 28, 2017 |
XI.ii.3.E.15.a. General Policy for Railroad Retirement Act Survivor Benefits |
If evidence indicates that the deceased beneficiary’s employment was covered by the Railroad Retirement Act and accrued VA benefits are available to be paid as reimbursement for burial expenses, request that the Railroad Retirement Board (RRB) furnish information as to whether or not survivor benefits were paid by that agency, and if so, to whom and in what capacity.
Reference: For more information on requests from RRB, see M21-1, Part XI, Subpart iii, 1.C.4.b. |
XI.ii.3.E.15.b. Burial and Last Illness Expenses and the RRB Survivors Benefit Reimbursement |
If the RRB survivor’s benefit has been paid or is payable to reimburse a person who paid the decedent’s burial expenses, the accrued amount payable by VA is available only as
Note: The RRB survivor’s benefit is payable as reimbursement for burial expenses only. No offset is required in a claim for reimbursement for expenses of the last illness. |
16. Personal Funds and Accrued Benefits
Introduction |
This topic contains information on personal funds, including
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Change Date |
December 28, 2017 |
XI.ii.3.E.16.a. Borrowed Money Used to Pay the Expenses of Last Illness or Burial |
Money borrowed to pay the expenses of the last illness, burial, funeral, and transportation of the deceased beneficiary is considered the personal funds of the person who received the loan and not the funds of the lender. |
XI.ii.3.E.16.b. Joint Accounts Used to Pay the Expenses of Last Illness or Burial |
If the expenses of the last illness, burial, funeral, and transportation of the deceased beneficiary are paid from an account held jointly by the claimant and the decedent with the right of survivorship, consider that account to be the personal funds of the claimant.
In any case in which conflicting evidence is of record as to whether the account was held jointly with the right of survivorship, resolve the conflict by requiring the claimant to furnish a statement from an official of the bank. |
XI.ii.3.E.16.c. Acceptability of Statements |
Accept a statement of account if it is receipted in accordance with accepted business practices, such as initialing or rubber-stamping.
An affidavit or other statement from the claimant, as opposed to the creditor, purporting to show payments is not acceptable in lieu of a receipt.
Bills or receipts submitted in support of a claim become part of the permanent record and are not returned.
Reference: For more information on accrued award/disallowance processing, see M21-1, Part XI, Subpart ii, 3.E.1. |
17. Jurisdiction and EP Control
Introduction |
This topic contains information on jurisdiction and EP control of requests for substitution, including
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Change Date |
August 12, 2024 |
XI.ii.3.E.17.a. General Jurisdiction of Accrued Claims and Requests for Substitution |
An accrued claim can result from the following claims or appeals pending at death:
In general, PMCs have jurisdiction of accrued claims and requests for substitution resulting from pension and/or survivors claims. VSCs have jurisdiction of accrued claims and requests for substitution resulting from compensation claims. However, if the Veteran’s claim or request for decision review pending at the time of death is intertwined with the cause of the Veteran’s death and there is a claim for service connection (SC) for the cause of the Veteran’s death pending, the PMC has jurisdiction.
Exceptions:
Note: If an award of benefits from an accrued/substitution claim affects the rate of benefits paid for the MOD, the station processing the accrued/substitution claim must also correct the MOD payment by issuing the increase payment under a separate EP. In order to ensure the correct MOD payment amount is reflected in the corporate record, accrued benefits and MOD payments must be handled separately.
Reference: For more information on the appropriate control measures for MOD and accrued benefits payments, see M21-1, Part XI, Subpart ii, 2.1.d.
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XI.ii.3.E.17.b. Jurisdiction of Accrued Claims With an Associated Claim for DIC |
Use the table below to determine which office has jurisdiction over an accrued claim or request for substitution based on a deceased Veteran’s claim, request for decision review, or appeal when there is an associated claim for Dependency and Indemnity Compensation (DIC).
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XI.ii.3.E.17.c. EP Control for Substitution and Accrued Claims |
Most often the request to substitute is received as part of a claim for accrued benefits.
Establish EP 165 to record work credit for a valid request for accrued benefits. Use the appropriate accrued claim label when establishing an EP 165.
Notes:
Use the table below to determine the actions to take when a valid request to substitute a claim is received.
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Exception: If the accrued claim is based on benefits to which a survivor was entitled at the time of death, use the payee code associated with that beneficiary, rather than payee 00.
Note: There should never be an EP 165 and an EP 290 pending concurrently based on a substitution request.
References: For more information on
- EPs 290 and 165, see M21-4, Appendix B
- claim labels, see M21-4, Appendix C
- standard forms and situations not requiring a prescribed form, see M21-1, Part II, Subpart iii, 1.A.1, and
- when to address a substitution, see M21-1, Part XI, Subpart ii, 3.C.1.b.
XI.ii.3.E.17.d. Examples: When to Establish and Dispose of EP 290 |
An accrued EP 165 should never be pending concurrently with an EP 290 based on a substitution request.
Example 1: A surviving spouse submits a VA Form 21P-534EZ, Application for DIC, Survivors Pension, and/or Accrued Benefits, and an EP 190 is established. The Veteran had a claim pending at the time of death for pension with aid and attendance. No development is needed, and Survivors Pension benefits can be granted. Establish and send EP 165 to rating activity, promulgate EP 190, and perform a one-time clear of EP 290 to notify the claimant of the favorable substitution decision.
Example 2: An adult descendant submits a VA Form 21P-0847 with verification showing they paid last expenses. The Veteran had a claim pending at time of death. Establish EP 290 and notify the claimant of the favorable substitution decision and continue EP 290 to process the claim pending at the time of the original claimant’s death. In the notification letter, explain that VA will continue to process the claim pending at the time of death but any money due cannot be paid unless an application for accrued is received timely. |
XI.ii.3.E.17.e. Disposition of the EP Control for Unfavorable Substitution Decisions |
An EP 290 with an appropriate substitution of claimant claim label should be established and cleared when the claimant requesting substitution is notified of an unfavorable decision pertaining to the request for substitution.
Follow the steps in the table below if the substitution decision is unfavorable.
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XI.ii.3.E.17.f. Disposition of the EP Control for Favorable Substitution Decisions |
An EP 290 with an appropriate substitution of claimant claim label should be established and cleared when the claimant requesting substitution is notified of a favorable decision pertaining to the request for substitution.
Follow the steps in the table below if the substitution decision is favorable.
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XI.ii.3.E.17.g. EP Control and Disposition for Pending Legacy Appeals |
Follow the steps in the table below to take action on a pending legacy appeal when VA receives a substitution claim. |
Step | Action | ||||||
1 | Use the table below when determining if the claimant is a valid substitute claimant.
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2 | Establish an EP 170 or 070. An EP 170 or 070 is required for control of the legacy appeal which may need further review by the Board after the PMC or VSC makes a decision on the request to substitute.
Use the table below to determine the actions to take for controlling the substitution appeal.
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3 | If a survivor’s claim is received, establish the appropriate EP with a date of claim (DOC) corresponding with the date VA received the survivor’s claim and adjudicate the claim. Do not allow EP 140 or EP 190 to remain pending. Exception: When the legacy appeal pending at death is inextricably intertwined with a claim for DIC and the cause of death, the DIC claim should be left pending until a decision is rendered on the legacy appeal unless entitlement to DIC can be granted. For the purposes of this section, inextricably intertwined means that the DIC and the cause of death claim is dependent upon the outcome of the legacy appeal decision and so the appeal claim must be resolved before the pending DIC/cause of death claim can be decided. | ||||||
4 | Once a decision is rendered on the legacy appeal, the PMC should take any action pending on the inextricably intertwined EP 140. Note: When no accrued claim has been received, the DROC will maintain jurisdiction for all award action and/or notification provided to the substitute claimant concerning the legacy appeal. |
XI.ii.3.E.17.h. EP Control and Disposition for AMA Board Appeals |
Follow the steps in the table below to take action on an AMA Board appeal pending in Caseflow at the time of death when VA receives a substitution or accrued claim.
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XI.ii.3.E.17.i. EP Control and Disposition for Initial Claims or Claims of CUEs
Follow the steps in the table below to take action on an initial claim or claim for CUEs pending at the time of death when VA receives a substitution or accrued claim. Note: If a survivor’s claim is received, establish the appropriate EP with the DOC the VA received the survivors claim.Step | Action | ||||||
1 | Use the table below when determining if the claimant is a valid substitute claimant.
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2 | If award action is needed for the accrued claim and a standard form for accrued is received, establish EP 165 if there is no EP pending. Adjudicate the accrued claim and notify the claimant. If a standard form for accrued is not received, notify the claimant of the decision for the initial claim or CUE pending at the time of original claimant’s death. If applicable, also explain in the notification letter that any money due for accrued cannot be paid unless an application for accrued is received timely. Note: If accrued benefits are awarded to a survivor who is also receiving pension, establish an EP 150 using the date of the accrued notification letter as the DOC. Add a note in VBMS to document the reason for the EP 150. National Work Queue will route the EP 150 to a PMC to determine the impact, if any, of the accrued benefits on the pension entitlement. | ||||||
3 | If applicable, fully adjudicate the claim for survivor’s benefits, granting or denying the claim as appropriate. Do not allow the EP 140 or 190 to remain pending. Exception: When the initial claim or claim for CUE pending at death is inextricably intertwined with a claim for DIC and the cause of death, both EPs must be worked together unless entitlement to DIC is granted. |
XI.ii.3.E.17.j. EP Control and Disposition for Supplemental Claims and HLRs |
Follow the steps in the table below to take action on a supplemental claim or HLR pending at the time of death when VA receives a substitution or accrued claim.
Note: VSC related HLRs are processed by a DROC.
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XI.ii.3.E.17.k. Claims in Which the Period to File a Review Has Not Expired
If the substitute claimant … |
Then follow the … |
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submitted the required AMA review form |
steps in M21-1, Part XI, Subpart ii, 3.E.17.j. |
did not submit the required AMA review form |
process in M21-1, Part XI, Subpart ii, 3.B.3.c.
Notes:
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