Updated Sep 30, 2024
In This Chapter |
This chapter contains the following topics:
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1. Training Overview
Introduction |
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This topic contains information about |
Change Date |
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October 1, 2024 |
2.1.a. OAR NTC Overview |
Per 5 C.F.R. Part 410 Training, Office of Administrative Review (OAR) is responsible for creating training programs that support an agency workforce capable of achieving agency mission and performance goals, and facilitating continuous improvement of employee and organizational performance.
The OAR National Training Curriculum (NTC) provides guidance to ensure that OAR empowers all decision review operations center (DROC) employees to develop and acquire the technical skills necessary to maintain competency in their positions, deliver excellent customer service, and improve the Veteran experience. |
2.1.b. OAR NTC Excluded Training |
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OAR NTC does not apply to
Note: The OAR NTC applies to the St. Paul Regional Office (RO) Restricted Access Claims Center (RACC) employees responsible for processing legacy appeals and decision review requests until further notice. |
2.1.c. Compensation Service NTC Applicability |
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All DROC personnel are subject to both OAR NTC and Compensation Service NTC (CSNTC). TMS automatically assigns CSNTC to DROC personnel entered in OAR primary NTC cohorts.
Training Managers and/or designees must ensure proper Talent Management System (TMS) cohort assignment to allow the automated assignment and application of CSNTC requirements to all DROC personnel in the target audience as noted in M21-3, Part I, Section A. These assignments include but are not limited to
Training Managers must also carefully review and apply other OAR NTC and CSNTC requirements that require local assignment such as
References: For more information on
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2.1.d. DROC Responsibilities |
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DROCs will support and encourage employee training to improve the delivery of claims, legacy appeals, and decision review requests.
Responsibilities of the Training Manager and/or designee include
Note: DROCs and Training Managers may not adjust due dates of centrally-assigned mandated training items. Training Managers must follow guidance in M21-5, Chapter 2, Topic 6.c, on extended leave status and prorating training availability time. DROCs will ensure
Example: If the lesson plan or VBA Learning Catalog indicates that the course is “instructor-led,” then the instructor must provide training by using the associated training materials provided in the VBA Learning Catalog or by OAR; learners may not conduct a self-study of instructor-led materials.
References: For more information on
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2. Training Definitions and Resources
Change Date |
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October 1, 2024 |
2.2.a. OAR NTC Audiences |
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The OAR NTC is required annual training for all DROC employees, to include
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2.2.b. FY Mandated Training Curriculum |
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OAR and Compensation Service develop FY mandated training courses for specific topics based on national quality trends and emerging issues. All employees in the target audience must complete the mandated training.
OAR and Compensation Service
References: For more information on
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2.2.c. Station-Selected Training |
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DROCs determine station-selected training based on analysis of local quality reviews, OAR and Compensation Service Quality Assurance Reviews, national quality trends, and requirements for a particular position.
Eligible training for OAR NTC station-selected credit includes courses available in the VBA Learning Catalog that match employees’ positions, have a nationally-assigned TMS item number, and are within the Compensation, Pension, and OAR audiences. OAR also encourages cross-training, if appropriate, by utilizing training outside of employees’ usual positions (e.g., a VSR completes RVSR training).
In some situations, DROCs may identify learning needs that are not met by existing training materials in the VBA Learning Catalog. However, DROCs cannot use locally-created materials for training without OAR approval. To request additional training that complies with VBA Availability Playbook guidance and awards NTC credit, Training Managers must email the OAR Quality and Training division at VBAWASOARQUALITYTRN@va.gov. Reference: For more information on the VBA Availability Playbook, see M21-5, Chapter 2, Topic 2.j. |
2.2.d. Curriculum Definition |
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A course of study designed for a particular purpose.
Example: The DRO mandated curriculum encompasses all lessons required of DROs throughout the fiscal year. |
2.2.e. TMS Terminology |
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TMS is the VA system of record for all VA training data.
Frequently used TMS terminology include
Reference: For more information about TMS, see the TMS web site. |
2.2.f. Employee Position-Category Definitions for Training |
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Employee position-category is the status of an employee for a set period of time in their position. This period is defined by the timeframe needed to complete required training curricula and demonstrate basic proficiency in job-related tasks. Employee position-category definitions for training purposes are
Reference: For more information on available training based on employee position-category, see the VBA Learning Catalog. |
2.2.g. Training Definition |
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Training is the process of providing for and making available to an employee, and placing or enrolling the employee in, a planned, prepared, and coordinated program, course, curriculum, subject, system, or routine of instruction or education, in scientific, professional, technical, mechanical, trade, clerical, fiscal, administrative, or other fields, which will improve individual and organizational performance and assist in achieving the agency’s mission and performance goals.
Reference: For more information on the definition of training for federal employees, see 5 U.S.C. 4101(4). |
2.2.h. Training Resources |
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The following is a list of resources related to OAR NTC.
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2.2.i. VBA Learning Catalog |
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The VBA Learning Catalog is an online training catalog organized specifically to support VBA training programs. The purpose of the catalog is to aggregate training materials so that employees can easily locate and complete training courses that further competency in OAR and Compensation Service target areas.
Personnel may search for and identify courses in the VBA Learning Catalog by
Reference: For more information on the VBA Learning Catalog, see the VBA Learning Catalog User Guide. |
2.2.j. VBA Availability Playbook |
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The VBA Availability Playbook provides guidance for utilizing excluded time to account for non-creditable activities such as training. The guidance applies to experienced OAR employees that are not in a trainee status and are on production standards. DROCs must adhere to training hour requirements listed in M21-5, Chapter 2, Topic 3.a, and DROC Managers may request additional training excluded time from the DROC/RO Director. Directors may approve up to 10 hours per person per year. OAR must approve requests for training in excess of the Director’s approval authority. To request approval, DROC/RO Directors must email a list of employees, by position, to the OAR Quality and Training division at VBAWASOARQUALITYTRN@va.gov, and provide the specific training courses, total number of excess hours, and justification as to how the excess hours are part of a defined action plan for each employee. For complete guidance on proper use of all excluded time reasons, see the VBA Availability Playbook on the Office of Field Operations (OFO) Workload and Time Reporting System (WATRS) Intranet page. |
2.2.k. VIP Training Program Description |
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The VIP Training Program is a multi-week training program that serves as an introduction and orientation for employees who are newly assigned to VSR and RVSR positions. VIP training provides employees with hands-on training on computer applications, policies, and procedures related to claims processing. VIP training is comprised of three phases: an Instructor-led Web-based Training (IWT) phase delivered by Compensation Service Training Staff, a Classroom phase where students receive live training from their DROC virtually and/or in person, and an Informal Assessment phase where students get hands-on experience working live claims under an experienced mentor. DROCs can locate VSR and RVSR VIP training schedules on the Compensation Service Training Homepage and OAR Intranet Training Homepage, and VIP training courses within the VBA Learning Catalog. |
2.2.l. VIP Ancillary Training (VAT) Curricula |
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VAT curricula consist of one-time mandated training items. These on-time mandated courses focus on specific topics that the identified target audience must complete at least once during their career in the job position after VIP graduation or during onboarding. Employees must complete VAT curricula in addition to Compensation Service and OAR mandated training. Reference: DROCs may view items within the VAT curricula, by position, on the OAR FY25 Mandated Courses Released spreadsheet on the VBA Learning Catalog. |
3. OAR NTC Requirements
Change Date |
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October 1, 2024 |
2.3.a. OAR NTC FY25 Training Hour Requirements for VSRs, SVSRs, RVSRs, DROs, and QRTs |
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All VSRs, SVSRs, RVSRs, DROs, and QRT members in the target audience must complete a minimum of 40 OAR NTC hours and may complete up to 65 hours of OAR NTC hours during FY25.
Two segments of required training include:
Notes:
References: For more information on
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2.3.b. Training Requirements for CAs |
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CAs remain in trainee status for six months effective the date they are assigned to the position. Within this time, CAs must complete the Compensation Service mandated CA Year 1 Training Plan for Claims Assistants. Training Managers or designees must assign these training items locally in TMS. Training Managers must add CAs to the OAR NTC cohort for their position after completion of their initial six months and corresponding trainee curriculum. CAs must complete a minimum of 16 hours of OAR NTC training during FY24, to include all mandated training as determined by OAR and Compensation Service. OAR will assign FY25 mandated items as the training requirement arises. In addition to the OAR FY25 mandated items, stations may assign items from the VBA Learning Catalog to achieve the annual 16 hours of training. |
2.3.c. Training Requirements for VSR and RVSR Trainees |
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OAR requires VSR and RVSR trainees (entry-level employees who have not completed an initial VIP training program) to complete the appropriate VIP training, VAT curricula, as well as all fiscal year OAR and Compensation Service one-time and NTC mandatory/directed items. Training Managers should refer to the FY25 VSR and RVSR Training Schedule and VIP SharePoint site to project and prepare for next available training sessions and enrollment deadlines. OAR requires that newly hired VSRs attend Pre-Determination (Pre) training first and if selected to process Post-Determination (Post) claims, subsequently attend Post as a follow-on training program. The VSR Pre training includes an additional two-week Classroom segment of DROC-specific training. DROCs can review the DROC VIP Training Curriculum on the OAR Intranet, under Program Resources and Training. Training Managers must enter any new VSRs or RVSRs in the following OAR New Hire cohorts at the time of hire, or at the time of entry into a VIP cohort (if an experienced employee taking follow-on training):
Additionally, DROCs must enroll any VSRs responsible for processing non-rating claims in the VSR Post/Benefit Eligibility Support Teams (BEST) VIP training program as a follow-on training for designated specialized processors.
Office of Human Capital Services (HCS) will assign the following items in TMS to VSR and RVSR VIP graduates:
Training Managers are responsible for confirming that HCS correctly assigns the appropriate training to VIP graduates, for removing individuals from the OAR New Hire cohorts, and must report any discrepancies to VAVBAWAS/CO/VBATMSHELP. Reference: For more information on specialized training assignments for non-rating processors, see M21-5, Chapter 2, Topic 4.h. |
2.3.d. WARTAC VSR and RVSR New Hire Training Requirements |
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WARTAC brings VIP training to military installations and conducts VSR and RVSR VIP training with transitioning, active duty, Service Members in order to ultimately hire them into offices as VSRs or RVSRs upon separation from active duty.
Training Manager responsibilities begin when a WARTAC student is hired at their office. Once the Training Manager is notified that a WARTAC student has been hired, the Training Manager should complete the following steps
OAR responsibilities: Upon hire, HCS will award WARTAC graduates TMS credit for completing the WARTAC training program and add them to the Pre VSR, Post VSR, Pre/Post VSR, or RVSR primary NTC cohorts upon completion of their trainee status (12 months following their hire date). |
2.3.e. Training Requirements for Newly Hired QRT |
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Newly-hired QRT members must complete the appropriate Quality Review Specialist (QRS) Challenge training curriculum based on position within one year of hire. OAR will conduct OAR QRS Challenge training biannually or on an as needed basis and will assign the following curricula to individuals upon registration to a QRS Challenge session.
Prior to attending OAR QRS Challenge, Training Managers must ensure that AQRSs complete all training items within the OAR Pre/Post VSR VAT curriculum, and that RQRSs complete all training items within the OAR RVSR and DRO VAT curriculum and OAR DRO mandated curricula as prerequisite training.
OAR will email DROCs soliciting for nominations prior to each session. All QRSs must complete the OAR QRS Challenge training or have previously completed a Compensation Service QRS Challenge session. Additionally, QRSs must attend at least 75% of the QRS Challenge session to complete this training requirement and obtain learning hours. |
2.3.f. Training Requirements for DRO Trainees |
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OAR requires that DROCs provide onboarding training to new DROs within the first two weeks of hire. The onboarding training includes courses assigned within the DRO VAT curricula as well as activities and Checkpoint Discussions as outlined in the DRO Onboarding Program Interim Schedule noted on the OAR Training intranet.
DROCs should use local subject matter experts (e.g., RQRSs, DROs, and/or management) to provide instruction to DROs. Instructors can prepare for instruction by using the DRO Onboarding Program Instructor Guide (TMS course VA 4657084). |
2.3.g. Training Requirements for SVSR Trainees |
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New SVSRs must receive all foundational training necessary to obtain the knowledge, skills, and abilities necessary to process and authorize claims at all stages (i.e., pre-determination, post-determination, non-rating, legacy appeals, higher-level reviews, etc.). As such, DROCs must provide SVSR VAT instruction to all new SVSRs and register them in any needed VIP sessions (e.g., Pre, Post, BEST) to ensure cross-training. |
2.3.h. FY25 Mandated Training Curriculum |
OAR requires all CAs, VSRs, SVSRs, AQRSs, RVSRs, DROs, and RQRSs to complete the FY25 OAR and Compensation Service mandated/directed items, as listed in the VBA Learning Catalog by the target completion date. OAR will assign no less than 10 mandated training hours for FY25 to all target audiences except for CAs and DROC management, which includes any mandatory/directed hour overage assigned by Compensation Service. OAR will assign mandatory training to CAs and DROC management as the need arises. Note: OAR and Compensation Service may add additional mandated items as the training requirement arises. If Compensation Service assigns more hours than listed in M21-3, OAR will assign credit towards the OAR 10 mandatory hours. If the FY25 OAR Mandated Training Curriculum exceeds 10 hours, and the FY25 Compensation Service Mandated/Directed Training Curriculum exceeds the hours listed in M21-3, employees will receive credit towards station-selected training. References: For more information on
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2.3.i. Quality Calls |
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OAR and Compensation Service administer Quality Calls that count as mandated training for Quality Review Specialists (QRS) in the target audience, and toward the station-selected training hour requirement for all other audiences. OAR will centrally assign Quality Calls with a 30-day due date. DROCs should submit any questions or comments on OAR quality calls to VBAWASOARQUALITYTRN@va.gov through the DROC corporate mailbox. DROCs should submit any questions or comments on Compensation Service quality calls to the Compensation Service Quality Assurance Quality Call Leads’ mailbox at InternalQRS.VBAVACO@va.gov. |
4. Training Assignments
Change Date |
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October 1, 2024 |
2.4.a. Assignments to VIP Graduates |
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OAR will assign the following items in TMS to VSR and RVSR VIP graduates.
HCS will also centrally add employees to the appropriate primary NTC TMS cohort(s) upon completion of trainee status 12 months after Pre VSR or RVSR VIP graduation or 12 months following hire date for WARTAC graduates. Note: VSRs completing follow-on national training (i.e., VSR Post/BEST VIP) after their initial entry-level training period will continue to have any remaining period of their 12-month trainee status or will remain in the primary NTC TMS cohort if the 12 months have passed. |
2.4.b. Adding Employees to OAR NTC Cohorts in TMS |
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OAR creates TMS cohorts to meet the NTC requirements.
Please refer to the OAR Cohort Assignment Job Aid for instructions on adding employees to cohorts. The cohorts make it possible to assign training and track and report progress toward meeting the OAR NTC and CSNTC requirements. By adding employees to a cohort based upon job position, DROCs will have the ability to easily track employees’ progress toward OAR NTC and CSNTC requirements and create required reports. Note: For the situations in which DROC Training Managers are responsible for making TMS cohort assignment changes in TMS (e.g., when an experienced VSC employee transfers to the DROC), the DROC must update the employee’s TMS cohort assignments within 14 calendar days from the date of the employee’s position change.
Reference: For more information on training report requirements, see M21-5, Chapter 2, Topic 6. |
2.4.c. Station-Selected Training Assignments |
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DROCs will assign all station-selected training items or curricula on the employee’s TMS learning plan.
The employee will receive credit for that item upon successful completion of the training and TMS online content (evaluation, comprehension assessment, etc.). |
2.4.d. FY Mandated Training Items |
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OAR and Compensation Service will assign FY mandated training items to the appropriate target audience TMS cohort. For a complete list of all curricula, sub-curricula, and assigned mandated training, see the OAR FY25 Mandated Courses Released spreadsheet available on the VBA Learning Catalog. |
2.4.e. Training Evaluation and Monitor Controls |
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TMS records completion for training upon completion of all elements contained within the item. OAR requires TMS evaluation and assessment completions for OAR NTC credit.
Notes:
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2.4.f. OAR NTC Primary TMS Cohort and Curriculum Assignments |
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The table below identifies the TMS cohort IDs and curricula IDs by employee position. Training Managers or designees must add employees to the proper TMS cohort based on position. Adding employees to a cohort automatically assigns the job-specific curriculum in TMS.
Notes:
References:
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2.4.g. OAR NTC Specialized TMS Cohorts and Curriculum Assignments |
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The table below identifies the TMS cohort IDs and curricula based on employees’ specialized assignments or skills. Training Managers or designees must add employees responsible for processing specialized claims to the proper TMS cohort, based on position, for automatic specialized training assignment. This includes cohorts for
The non-rating cohorts in the following table encompass VSRs and/or SVSRs, and the rating cohorts encompass RVSRs and/or DROs.
Notes:
References: For more information on
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2.4.h. MST Claims Processor Training Requirements |
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There are annually mandated curricula requirements for MST processors. The specialized MST Claims Processor Curricula contain required mandated Members of the rating activity must complete:
Members of the non-rating activity must complete:
Notes:
Remediation Requirements:
Reference: For more information on training and signature requirements for MST decisions, see M21-5, Chapter 1, Section A.3.g. |
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2.4.i. ALS Claims Processor Training Requirements |
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OAR requires all rating personnel who decide ALS claims to complete the following mandated specialized training prior to completing ALS decisions, and annually thereafter to continue making decisions on ALS claims. This training assigns to individuals in the VBA-704 cohort via the OAR ALS Rating curriculum VBA-1083, which contains the following courses that are setup with an annual (365-day) retraining requirement. Upon initial assignment, these courses are due within 30 days. Subsequent due dates will be 365 days from the user’s last completion of the item.
When subtantive changes to the training materials listed above necessitate a new version of either courses, OAR may require all ALS rating processors to complete the new version – even if they have already completed the previous version in the current fiscal year. When this happens, the corresponding training announcement will provide this information. Reference: For more information on training and signature requirements for ALS decisions, see M21-5, Chapter 1, Section A.3.i. |
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2.4.j. TBI Claims Processor Training Requirements |
OAR requires all rating personnel who decide TBI claims to complete the following mandated specialized training prior to completing TBI decisions. This training assigns to individuals in the VBA-765 cohort, via the OAR TBI Rating curriculum VBA-976. Upon initial assignment, this training is due within 30 days.
When substantive changes to the training materials listed above necessitate a new version, OAR may require all TBI rating processors to complete the new version – even if they have already completed the previous version in the current fiscal year. When this happens, the corresponding training announcement will provide this information. Reference: For more information on training and signature requirements for TBI Decisions, see M21-5, Chapter 1, Section A.3.h. |
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2.4.k. OAR Mandated Specialized TMS Assignments for QRS |
OAR will automatically assign all specialized training items to AQRSs and RQRSs as a mandated requirement. Training Managers must not assign QRSs to the specialized cohorts, OAR will assign the items via sub-curricula to the OAR NTC FY mandated curricula, and the following mandated specialized curricula.
Note: Training hours assigned to items within the OAR specialized curricula count toward the employee’s station-selected hours. Exceptions include:
References:
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5. Training Delivery and Materials
Introduction |
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This topic contains information about |
Change Date |
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October 1, 2024 |
2.5.a. Authorized Training Materials |
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DROCs will only use training materials and lesson plans available from the VBA Learning Catalog, TMS web site, or Adobe Learning Manager to ensure consistency of training across VBA. Stations must teach OAR NTC courses according to the approved lesson plans provided by OAR or other business lines.
All training delivered as part of the OAR NTC must have a nationally-assigned TMS number. Training provided without a nationally-assigned TMS number does not count toward OAR NTC and is not eligible for excluded time per the VBA Availability Playbook. Reference: For more information about the Adobe Learning Manager Instructor Catalog, see the Adobe Learning Manager User Guide. |
2.5.b. Attendance Roll Call for Instructor-led Courses |
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In-Person Training Session: OAR requires roll call sheets to record attendance for in-person instructor-led courses. The instructor or designated personnel will verify the roll call attendance sheet by certifying all names on the roster were in attendance.
Online Training Session: The instructor or designated personnel can use roll call sheets taken from virtual training sessions to substantiate attendance of individuals participating in an online training session. The instructor or designated personnel will verify the attendance sheet by certifying all names found were in attendance.
Note: OAR requires the Training Manager or designee to keep the roll call sheets for the previous and current FY. Training Managers or designees may store electronic versions of attendance roll call sheets locally. |
2.5.c. Training Material Comments and Updates |
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OAR encourages DROCs to submit comments or suggested training material updates to OAR by emailing VBAWASOARQUALITYTRN@va.gov.
Suggested material updates must include the following information completed on the Field Training Material Review Log
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2.5.d. OAR NTC Make-up Training |
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OAR requires all employees considered to be members of a target audience to complete the mandated training for that position. Therefore, each office must develop a strategy for conducting make-up training sessions as necessary. Procedures for the make-up training sessions should meet the following criteria – the office will:
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2.5.e. Instructor Requirements |
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DROCs are responsible for the scheduling and delivery of instructor-led training by using local instructors. To improve the quality of the training, VBA has initiated an instructor certification program which is aligned with industry standards and ensures employees receive enhanced and consistent training. The Employee Learning Inspires True Excellence (ELITE) Instructor Certification Program is a rigorous instructor candidate training and evaluation program that ensures VBA trainers have demonstrated the essential knowledge and skills needed to conduct effective virtual and face-to-face training. While not required to complete ELITE, all DROC instructors must meet at least one of the following training requirements and DROCs must document the requirement satisfaction on an Instructor Recommendation Memo (IRM):
Note: ELITE certification must remain active (i.e., instructors must recertify when required, or meet one of the above requirements). OAR highly encourages ELITE certification and recertification. Reference: For more information on the ELITE Instructor Certification Program, contact elite@vbatraining.org. |
2.5.f. Qualified Instructor List (QUIL) |
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The QUIL serves as the VBA’s system of record for tracking claims processor instructors who meet the minimum requirements outlined in M21-5, Chapter 2, Topic 5.e and the IRM. DROCs must enter qualified instructors into the QUIL prior to selection for participation as an instructor (to include station-selected training, mandated national training, and VIP).
After an instructor has an approved IRM, a designated non-bargaining unit official (Training Manager, VIP Course Coordinator, supervisor, etc.) must enter the instructor and upload the IRM into the QUIL SharePoint site. |
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2.5.g. Instructor Preparation Expectations |
Additional qualified instructor expectations are to:
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2.5.h. Instructor Preparation Time |
Instructors may receive TMS credit for time spent preparing for and instructing courses in accordance with the approved lesson plans. Offices may grant the following credit to instructors.
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6. Training Reporting Requirements
Introduction |
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This topic contains information about |
Change Date |
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October 1, 2024 |
2.6.a. Training Plan Reporting Requirement |
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OAR requires DROCs to submit a training plan for each target audience within 45 calendar days of the beginning of the FY. This 45-day timeframe requirement does not preclude DROCs from beginning training in October, at the beginning of the FY. Training Managers will upload training plans to the OAR Training SharePoint site for Training Managers. Training plans should remain flexible throughout the year. OAR encourages DROCs to adjust the training plans as needed to address changes in policy, procedures, and error trends. Training plans include station-selected training as determined by DROCs, based on analysis of local quality reviews, OAR Quality Assurance Reviews, national quality trends, and requirements for a particular position. Station-selected training is identified in the VBA Learning Catalog and will count toward meeting the requirements for OAR NTC. DROCs may use the recommended competency-based training plans published on the Compensation Service Training webpage as guidance tools. |
2.6.b. Training Compliance Reporting Requirement |
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All DROCs must upload quarterly training compliance reports to the OAR Training SharePoint site for Training Managers. The reports will demonstrate reasonable progress towards the yearly training requirement.
Training Managers must submit compliance reports for members of each primary cohort. Compliance reports for primary cohorts show progress towards completing mandatory and station-selected training requirements.
The reports are due no later than seven business days following the end of each quarter (December, March, June, and September). The format for these reports will be based on readily available TMS reports uploaded to and analyzed within the OAR NTC Reporting Application. Training Manager-related guidance, the OAR NTC Progress Report Job Aid, and help documents pertaining to the execution of these requirements are available within the Training Center of Excellence. Training Managers can access the NTC Reporting Application based on the DROC’s location:
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2.6.c. Prorating Training Availability Time for OAR NTC |
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OAR allows DROCs to prorate training availability time for OAR NTC training requirements in the following circumstances:
For extended excused absences, the Training Manager must maintain proper documentation of the absence(s) for the current and previous FYs for compliance purposes. A memorandum from the employee’s immediate supervisor will suffice as proper documentation and must include the name of the employee, period of time, and number of days that have been approved as extended periods of leave. The Training Manager must store the memorandum for the current and previous FYs, keep the documentation confidential, and only present it to the DROC or RO Director’s Office for compliance purposes. Finally, the Training Manager must place the employee on ‘extended leave / military leave’ in TMS Profile Maintenance for periods of extended excused absences along with a note in Profile Maintenance showing the expected return date. Training Managers must also work with DROC management to add a WIT RO Note indicating: “Extended Absence from [date] to [date].” |
2.6.d. Example of Documentation for Extended Excused Absence |
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Memorandum
From: (Employee’s Immediate Supervisor’s Name) To: (DROC Name) Training Manager Subject: (Employee Name) Approved Extended Leave
The above-mentioned employee has been authorized extended absence as follows:
Signed by (Immediate Supervisor)
Note: OAR does not require a wet signature. |
2.6.e. Calculating Prorated Items |
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Calculation of prorated items:
Applying proration
Note: Training Managers may manually edit FY mandated training due dates for employees who have completed entry-level training or who have onboarded and been added to OAR NTC primary cohorts on August 1st or after. |